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Terms & Privacy Policy

ORDERING INFORMATION

By Phone

Please call 01372 377904 between 8.00am and 7.00pm Monday to Thursday, 8.00am – 5.00pm Friday and 10.30am to 4.30pm Saturdays and Sundays.  

Out of hours calls will be taken by our answer phone service.    

By Post

Send completed order forms to :-Denny's Uniforms, 128 Kingston Road, Leatherhead, Surrey, KT22 7PU.

By Fax

On 01372 362920 any time and please remember your credit card details.

Online

A full interactive catalogue is available.

Email us at sales@dennys.co.uk for a rapid response.

Personal Callers

Dennys shops in London carries the full range and many other items not in the catalogue.

Dean Street, Soho – chefswear specialists and Soho Knives

 

Berners Street, off Oxford Street – Tailoring, Chefswear, London Tailors - Made to Measure and Bespoke Tailoring

 

We also have office and fitting room for our Joseph Alan brand at Marina Point, Canary Wharf.

 

Around the country: We have many distributors in all parts of England, Scotland, Wales, Northern Ireland and Eire. Visit our Stockist page for your nearest outlet.

METHODS OF PAYMENT

We accept payment by:

  • Debit and credit cards - (Amex, Visa, MasterCard, Visa Delta, Switch, Connect, or Solo)
  • Bank or Building Society draft
  • Postal Order
  • Cheque
  • Paypal

Cheques, bankers drafts and postal orders should be made payable to ‘Dennys Brands’. Please do not send cash. Please note if you are paying by cheque that we use Equifax Cheque Services, a division of Equifax Plc to guarantee your cheque. We will pass them details of your cheque. If your cheque is subsequently returned unpaid, we will inform Equifax Cheque Services and also provide them with your name and address. Equifax will record this information and use it to decide whether to guarantee your present and future cheques. Equifax Cheque Services may share their information with their credit reference division and the subscribers to their Credit Reference division in order to:

  • Evaluate applications for credit made by you and family members of your household
  • Manage credit facilities held by you and family members of your household
  • Contact you to recover debt owed
  • Prevent fraud

Equifax Cheque Services will charge you a fee if your cheque is dishonoured.

Credit Accounts

Subject to approval we will open a credit account for you. We may require payment in advance for your first orders up to the value of £1,000. Our credit terms are 'Nett 30 days from date of invoice'.

 

Prices

All prices on our website are quoted exclusive of VAT. VAT is automatically added to your internet order in the basket before checkout.

 

DENNYS GUARENTEE

We guarantee the quality of materials used and the standard of workmanship. If any product does not meet with your expectations, please return it to us within 30 days and we will exchange or give a full refund - whichever you prefer. We will also be happy to refund the delivery charge if the return is the result of our error. Our guarantee is in addition to your statutory rights. All merchandise is subject to stock availability. We reserve the right to change specifications and prices without prior notice.

 

Website descriptions

Every care has been taken to ensure the website's accuracy. Every reasonable care has been taken to ensure that the colours are displayed accurately. However the limitations of browsers may mean slight variations in reproduction.

 

Items for return

If any of the items ordered do not meet with your satisfaction, please return them in perfect condition within 30 days of receipt and we will refund your money or exchange the goods as you require. Please note our returns policy at our retails stores may differ, please check at time of purchase.

 

Additional Services

Embroidery and printing is available to any design on most garments. Also if you require it, we offer an alteration service. Please ask our sales staff for details when placing your order. Please note, once embroidered or altered, garments cannot be returned unless faulty. 

 

DELIVERY

UK Delivery

Delivery is free for all UK retail customers ordering over £20 excluding VAT.

Orders under £20 will be charged £3.29 plus VAT

We offer a 2 day standard service. (often this service delivers next day)

A guaranteed next day before 10am delivery service is available at £15.00 exc VAT per box.

Southern Ireland - A minimum charge for a two day delivery is £13.50 exc VAT .

 

International Deliveries

We supply worldwide – to order online if your country is not listed at check out, select ‘rest of world’ from the drop down menu, complete the order and we will contact you with a shipping quotation before we process your order. In many countries we have agents, distributors and retail outlets. Please ask for details, otherwise give us your requirements and we will quote you prices including transport costs.

PRIVACY POLICY

Denny's takes your privacy seriously and has taken steps to ensure that your privacy is protected.

When you order, we need to know your name, contact details, delivery address, credit or debit card number and expiry date. This allows us to process and fulfill your orders and to notify you of your order status. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

Your information will not be disclosed to any other party without your consent. If you have purchased a product from Denny's we may contact you from time to time with relevant information.

Denny’s Cookies Policy

We will store information about you using cookies (files which are sent by us to your computer or other access device), which we can access when you visit our site in future. We do this to track the contents of a shopping cart from a user's initial selection of a product to the checkout.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you will not be able to access certain areas or features of our site.